Delivery & Returns

DELIVERY

VAT/Taxes & Duties:

When ordering within the UK and EU: all prices include VAT/duties and taxes

When ordering outside the EU (European Union) all prices exclude VAT/duties and taxes and local custom fees may apply. Please contact your local customs office for further information.

PRISM ships internationally, including the following locations:

  • Collect in our London store FREE - please email shop@prismlondon.com to organise
  • UK: receive within 1-3 business days £7
  • Europe: receive within 3-5 business days from £15
  • USA: receive within 3-5 business days from £20
  • Australia/Asia: receive within 5-7 business days from £25

RETURNS & EXCHANGE

We accept returns within 14 days of purchase. Items must be unworn, unwashed, undamaged and unaltered - with any original tags and packaging. All bottoms or bodies must have protective hygienic liner attached for a refund. 

Mail-in returns must be sent back at the customers expense and is the responsibility of the customer until we have received it back. If you would like to exchange a product the first exchange is free. 

For any questions, please contact: shop@prismlondon.com