DELIVERY:

VAT/Taxes & Duties:

When ordering within the UK and EU: all prices include VAT/duties and taxes

When ordering outside the EU (European Union) all prices exclude VAT/duties and taxes and local custom fees may apply. Please contact your local customs office for further information.

PRISM ships internationally, including the following locations:

  • Collect in store FREE - please email us at shop@prismlondon.com to arrange
  • UK: 1-3 business days £7
  • Europe: 3-5 business days £20
  • USA:  3-5 business days £20
  • Australia/Asia: 5-7 business days £25

PRISM offers 14 day full refund for returns and free exchanges.

RETURNS INFO:
**Please note archive sale purchases can only be exchanged. We cannot accept returns on these pieces. 

Returns can be accepted within 14 days after delivery, provided the items are in perfect condition, unworn & undamaged. Swimwear must have all labels and hygiene strip intact. 

Please note sale items can be refunded or exchanged.

 Please send items back by 'Special Delivery' or by any other recorded method, with a receipt obtained from the Post office or Courier used, as we will not be held responsible for any items lost during transit. Postage costs will not be refunded on refunded or exchanged items. 

Returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at UK Customs. Any customs charges incurred are payable by the customer.

In An Unlikely Event of a Fault, the item(s) will be refunded, exchanged, or replaced as soon as possible. Items not 'cared-for' in the correct method will not be considered a fault. Please send items back by 'Special Delivery' or by any other recorded method, with a receipt obtained from the Post office or Courier used, as we will not be held responsible for any items lost during transit. Postage costs will be fully refunded on faulty items.