NEW YORK Optical Frames | Crystal Grey

Standard prescription for single vision lenses cost £100 per pair including fitting and is added automatically to the price. (It is possible to add sun lenses for an addition £50, and oversized/unique shapes will cost an extra £50. All other, more complicated prescriptions, such as varifocals are available and will be priced individually).

PRISM works with international lens manufacturer and lab HOYA to supply and fit prescription lenses to your optical frame as per your prescription.

• Antiglare coating
• Anti-scratch coating
• UV protection

To have your prescription lenses made, please send us the following:

• A valid prescription from an optometrist or ophthalmologist, taken within the last 2 years.
• A pupillary distance measurement (PD) noted on the prescription. This is the measurement between your pupils. If you do not have this, please ask your optometrist.

Please contact shop@prismlondon.com if you have any questions on PRISM's prescription lenses.

DELIVERY

VAT/Taxes & Duties:

When ordering within the UK and EU: all prices include VAT/duties and taxes

When ordering outside the EU (European Union) all prices exclude VAT/duties and taxes and local custom fees may apply. Please contact your local customs office for further information.

PRISM ships internationally, including the following locations:

• UK: receive within 1-3 business days £7
• Europe: receive within 3-5 business days from £15
• USA: receive within 3-5 business days from £20
• Australia/Asia: receive within 5-7 business days from £25

REFUND POLICY

We hope you love your purchase! However, should you need to make a return, you will have 14 days from your order delivery to do so.

RETURN POLICY

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

EXCHANGE

If you would like to exchange - we offer free exchanged in UK only.  Please send back your item with the form filled in explaining what you would like to replace it with.

PRISM is not responsible for items not received due to shipping issues while in transit. We do strongly suggest items are returned tracked and traced as are your responsibility until we receive them back.

RETURNS outside of the UK

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

PREPARE YOUR RETURN

Please fill out the returns form that you should have received in your order and enclose with your item in your return parcel. If you did not receive a returns form you can download it here. Please note, for European orders to be returned please email shop@prismlondon.com for these to be confirmed and return to be organised. If you choose to use our return service, the cost of your return label - calculated once received back - will be deducted from your refund. 

DOWNLOAD THE RETURN FORM

RECEIVE A REFUND

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to the refund method chosen on the return portal. 

Please allow up to 14 business days for your return to be processed.